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F.A.Q.

Q1. How to reach us?

Q2. How to order?

Q3. How do I know my order is being process?

Q4. Can I order if I'm not living in Singapore?

Q5. Do you have whole sale price?

Q6. Will you charge GST?

Q7. What are your methods of payment?

Q8. Do you charge delivery cost?

Q9. Can you deliver on Sunday and Public Holiday?

Q10. What if I wish to self-collect?

Q11. What if I want to change / cancel my order or change my delivery date / time?

Q12. What if the product return policy?

 

Answers:

Q1. Online - 24 x 7 on www.jones.com.sg

        Email  - 24 x 7  jonescollection@gmail.com

        Phone  - Monday to Friday 9am to 6pm, call ( 65 )  6746 3879 

   

Q2. - on product list or product details screen, select quantity and click " pink shopping bag ".

       - double check all the items you want to buy and click " checkout ".

       - follow the screen to go through the checkout steps.

       - if you are not yet a member, you will have to signup as a mmeber free of charge.

       - if your are already a member, you will have to login using your member ID and password.

 

Q3. - your will receive a notification once submit your order.

        - a phone call or email will be sent to you for further comfirmation.

        - if you didn't receive our call or email after 2 days of your order, please contact us asap.

 

Q4.  Yes, for overseas customer, please contact us by email directly. jonescollection@gmail.com

 

Q5.  Yes, if your order quantity and total amount are big, we can offer you as whole sale price. Please contact our sales department of the details. jonescollection@gmail.com

 

Q6.  GST is absorbed for online purchases.

 

Q7. - Paypal ( Credit card ) : Paypal secure payment gateway

        - Cash or Cheque on delivery ( local customer only ).

        - Cheque made payable to " Jones Collection Pte Ltd "

 

Q8. - Free delivery of the order more than $120.00 ( one order / one location, Singapore only ).

        - for the order less than $120.00, we will charge the transport cost $15.00 or self-collect from our warehouse.

 

Q9. Sorry that there is no delivery on Sunday and Public Holiday.

 

Q10. - You can self collect your order from our warehouse.

          - our warehouse address is No. 6 Genting Road, #03-00 Jubilee Ind. Building, Singapore 349471.

          - It would be appreciated if you can inform us before you come, so that we can prepare your goods first.

 

Q11. If you want to change / cancel your order or reschedule the delivery,

           please inform us 24 hours before the scheduled delivery.

           Otherwise, we will charge $15.00 of the extra delivery cost.

 

Q12. - We accept exchange within 7 days only due to the goods defects solely.

          - products have to be in its original packaging and condition.

          - we will bear the cost of delivery if we delivered the wrong item or if there is a defect in the product.

             Otherwise, you will have to pay the delivery cost of $15.00 or exchange from our warehouse.

          - we encourage you to check for defects upon delivery.

          - STRICTLY NO REFUNDS