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Terms & Conditions

Order

* Once submit your order, you will receive a notification by e-mail shortly.

* A phone call or email will be made to the customer for further confirmation within 1-2 working days. We will clarify your order to avoid any confusion.

* For overseas orders, please contact us by email : jonescollection@gmail.com

Change / Cancellation of order

* If you want to change / cancel your order, please inform us 24 hours before the scheduled delivery.

 

Delivery

* Free delivery of the order more than $120 ( one order / one location, Singapore only )

* For the order less than $120, we will charge transport cost $15 or you can self collect the goods from our warehouse.

* For overseas order, we have to calculate the shipping cost case by case. Appreciated if you can contact us before place an order.

* No delivery on Sunday and Public Holiday.

* Delivery will be within 5 working days once confirmed your order. We will give our best efforts to deliver the items at your requested delivery time.

* For overseas delivery, we will contact you about the shipment by email.

 

Payment

* All prices are in Singapore dollars and inclusive Goods and Services Tax.

* We accept payment by Paypal, Cash / Cheque on delivery.

* Cheque made payable to " Jones Collection Pte Ltd ".

* Full payment must be made before / when delivery.

* For overseas order, we can only accept payment in advance.

 

Exchange

* We accept exchange within 7 days only due to the goods defects solely. Products have to be in its original packaging and condition.

* We encourage you to check for defects upon delivery.

* We will bear the cost of delivery if we delivered the wrong item or if there is a defect in the product. Otherwise, you will have to pay delivery cost of $15.00 or exchange at our warehouse.

* If you need to arrange a return, please contact our customer service at ( 65 ) 6746 3879 or email : jonescollection@gmail.com

* STRICTLY  NO REFUNDS.

 

Feedback

* We welcome your feedback and suggestion. Should you have any enquiries / complaints about your order, please feel free to email us jonescollection@gmail.com

 

Disclaimer

* We reserves the right to reject any order in any case.

* We may put the orders on hold until the sender replies our email or calls us. If the sender doesn't reply after certain period of time, we may need to cancel the order. This is to prevent fraud cases.